Privacy / Refunds Policy

Little Willow Lavender

 

Introduction

Little Willow Lavender regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all users of Little Willow Lavender’s website and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, please first contact Sharon Bailey on 0407 257408.

 

Collection of Information

In order to use the Little Willow Lavender website, we may require information from you in order to provide the best service possible.

All correspondence may be collected and stored, particularly in regard to sales, support and accounts, including email.

Any information collected by Little Willow Lavender is collected via correspondence from you or your company. This may be via the telephone, email, mail, or directly through our website.

 

Use of Collection Information

Any details collected from Little Willow Lavender customers is required to provide you with our products and/or services and maintain a high level of customer service.

 

Storage of Collected Information      

At no time are credit card details processed by Little Willow Lavender itself, nor are they stored on our site host server.

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. 

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, please email us at sharon@littlewillowlavender.com.au

 

Collection of Non-Personal Information

We collect data every time you use our website, we use cookies and industry-standard analytics.  Information may be collected by us or on our behalf, by third party services such as Google Analytics, Facebook Pixels to collect, monitor and analyse this data for statistics and marketing purposes.  This data is to improve our Website and help us make improvements for any future maintenance within Little Willow Lavender.

Google Analytics, Facebook Pixel places a cookie on your browser as standard and records and logs the following information.

  • Your IP address

  • The date, time and duration of your visit to the site

  • The pages you accessed

  • The type of browser & device you are using

This non-identified information is used to monitor usage patterns on our site in order to improve navigation and design features for our website therefore helping you to get information more easily.

 

Cookies

Little Willow Lavender uses cookies during your browsing session to monitor usage patterns on our site in order to improve navigation and design features for our website, allowing us to track usage patterns and help us improve and tailor our service to you.

Like many sites, we use “cookies” to collect information. You can change this configuration in your browser to refuse all cookies or to indicate when a cookie is being sent.  Such as a cookie blocker plugin extension.

The information that may be collected provides us with details about how the website is being used including the frequency and duration of visits, and which web pages you have accessed on the website.

For more information on privacy practices of Facebook, please visit Facebook’s Data Policy:
https://www.facebook.com/privacy/explanation

For more information on Google services, you can visit the privacy policy
https://policies.google.com/privacy?hl=en-US

You can opt-out of Google Analytics by visiting the following URL and reading more information from Google about this feature https://tools.google.com/dlpage/gaoptout

 

 

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

 

Communications

Little Willow Lavender uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at sharon@littlewillowlavender.com.au

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

 

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

 

Links

Links on the Little Willow Lavender site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.littlewillowlavender.com.au  

 

Changes to Privacy Policy

Little Willow Lavender reserves the right to change this Privacy Policy as needed. We will post those changes onto this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Please review this policy frequently. If we make material changes to this policy, we will notify you here, by email, or by a notice on our homepage.

 

Returns / Product Policy

Little Willow Lavender aims to provide you with products that you will love, however we understand that sometimes this is not the case. If for some reason you are unhappy due to the size, colour, or the product just isn’t how you expected then please contact us as soon as possible so we can resolve any problems.

If a product you would like is listed as sold out please contact me and I will try my very best to get it for you.

If an item is faulty we will happily replace the item or refund the item’s value. Any refunds given will be for the item’s total value and will not include the initial postal charges. Items for refund or exchange will only be accepted if the product is unused.

To organise an exchange or refund you must contact us within 1 week of receipt of your parcel.

When you order through Little Willow Lavender your order will be processed within 3 – 4 working days. Once sent, delivery to most areas in Australia is 5-7 working days.  We currently only ship within Australia.

If you require EXPRESS POSTAGE please contact us.

 

e: sharon@littlewillowlavender.com.au

phone: 0407 257 408